Terms and Conditions

Effective Date: 10 August 2026
Last Updated: 10 August 2026

Welcome to Voltage Goblin.

These Terms and Conditions ("Terms") govern your access to and use of the websites, platforms, products and services operated under the Voltage Goblin brand, including:

voltagegoblin.com
edu.voltagegoblin.com
play.voltagegoblin.com
any other Voltage Goblin website, application, service or digital feature that links to these Terms.

These Terms may apply to website visitors, registered members, learners, parents or guardians, players, purchasers and other users of our services.

By creating an account, making a purchase or booking, subscribing to a service, or otherwise using a service that requires acceptance of these Terms, you agree to be bound by them.

If you do not agree with these Terms, you should not use the relevant service.

Nothing in these Terms affects any rights that you are entitled to under applicable consumer law.

1. About Voltage Goblin

Voltage Goblin is a growing digital brand bringing together education, gaming and related digital experiences within one connected ecosystem.

Our different platforms serve different purposes, but they share the same aim: to provide useful, engaging and dependable digital experiences while giving the Voltage Goblin ecosystem room to grow.

Our primary focus is education and learning support, alongside gaming, creative digital content and other online services.

For general enquiries, please contact:

Email: info@voltagegoblin.com
Website: voltagegoblin.com

2. Our Services

Depending on availability, Voltage Goblin may provide:

educational resources and learning content;
private or group tutoring;
member-only educational content and services;
online games and interactive experiences;
downloadable or digitally supplied content;
virtual items or other in-game features;
subscriptions and memberships;
tutoring or service bookings;
account-based services;
community features; and
related digital products and services.

Not every service will necessarily be available to every user or in every location.

Certain products or services may have additional terms, conditions or rules. Where this applies, the relevant information will be made available before or when you use or purchase that service.

3. Eligibility and Younger Users

You must be legally capable of entering into an agreement to purchase or subscribe to our services.

If you are under the age at which you may legally enter into a contract in your country, a parent or legal guardian must make or approve purchases, subscriptions and bookings on your behalf where required.

Some Voltage Goblin services are intended to support children and young people. Where appropriate, we may require the involvement or consent of a parent or legal guardian before providing certain services.

Parents and guardians are responsible for appropriately supervising a child's use of our services.

We may introduce additional safeguards, age requirements or parental controls where we consider them appropriate or where required by law.

4. Accounts and Security

Some Voltage Goblin services may require you to create an account.

When registering or using an account, you agree to:

provide accurate and reasonably current information;
keep your login details secure;
not knowingly allow another person to misuse your account;
notify us if you believe your account has been compromised; and
use your account only for lawful and intended purposes.

You should not share passwords or other security credentials with anyone who is not authorised to access your account.

We may temporarily restrict access to an account where we reasonably believe this is necessary to protect the account, another user, or our systems.

5. Prices and Payments

Prices applicable to a service, booking, subscription or digital product will be displayed before you complete your purchase.

Payments may be processed using Wix, Wix-supported payment services, or another authorised payment provider made available through our websites.

By submitting a payment, you confirm that the payment information provided is valid and that you are authorised to use the chosen payment method.

Where payments are handled directly by a third-party payment provider, Voltage Goblin may not receive or retain your complete payment-card information.

A booking, subscription or purchase is not necessarily confirmed until payment has been successfully processed and, where applicable, confirmation has been issued.

If an obvious pricing, technical or payment-processing error occurs, we may contact you to correct or cancel the affected transaction. Any mandatory rights available to you under consumer law remain unaffected.

6. Subscriptions and Memberships

Some Voltage Goblin services may be offered through recurring subscriptions or memberships.

Before subscribing, relevant information will be provided regarding:

the subscription price;
billing frequency;
what is included;
any applicable minimum period;
whether the subscription automatically renews; and
how it may be cancelled.

By starting a recurring subscription, you authorise the applicable payment provider to collect recurring payments in accordance with the subscription terms presented at checkout.

You may cancel a subscription using the cancellation method made available for that service.

Unless otherwise stated or required by law, cancellation will normally stop future renewals while allowing you to continue using the paid service until the end of the current billing period.

Any statutory cancellation, withdrawal or refund rights available to you remain unaffected.

7. Digital Content, Games and In-Game Purchases

Voltage Goblin may offer games, downloadable content, virtual items, digital unlocks, virtual currency or other forms of digital content.

Unless expressly stated otherwise:

virtual items exist only within the relevant service;
virtual currency does not represent real-world money;
virtual items cannot be redeemed for cash;
digital items may not be sold or transferred outside the relevant platform without our permission; and
continued access may depend on the continued availability of the relevant game or service.

Where applicable law gives you a right to cancel or withdraw from a digital purchase, that right will apply.

Where you request immediate access to digital content during a statutory withdrawal period, you may be asked to expressly consent to immediate delivery and acknowledge any effect this may have on your right to withdraw.

Nothing in these Terms removes any legal rights or remedies that you may have if digital content or a digital service is defective, unavailable, materially different from its description, or otherwise fails to meet applicable legal requirements.

8. Games and Fair Play

Voltage Goblin games are intended to provide fair and enjoyable experiences.

You must not:

use cheats or unauthorised software;
deliberately exploit bugs or vulnerabilities;
manipulate scores, rewards, rankings or game systems;
access another person's account without permission;
use unauthorised bots, scripts or automated tools;
interfere with online or multiplayer services;
intentionally disrupt another player's experience; or
attempt to bypass technical or security controls.

If you discover a vulnerability, bug or exploit, we encourage you to report it to us rather than misuse it.

Serious or repeated violations may result in restrictions, suspension or termination of access to the relevant service.

9. Educational Services

Education is a central part of Voltage Goblin.

Our educational services are intended to support learning, understanding, skill development, academic progress and confidence.

We aim to provide educational services with reasonable care and to adapt our approach where appropriate to the needs of the learner.

However, every learner is different, and academic outcomes depend on many factors that are outside our control.

We therefore cannot guarantee:

particular grades or examination results;
admission to a particular school, university or institution;
achievement of a particular qualification;
employment outcomes; or
any other specific academic result.

Our role is to provide support, resources and guidance that can help learners progress.

Educational materials are provided for educational and learning purposes. Unless expressly stated otherwise, they should not be treated as legal, financial, medical, investment or other regulated professional advice.

10. Tutoring and Lesson Bookings

Tutoring or educational sessions may be booked through Voltage Goblin's education platform.

The relevant booking information will normally specify the date, time, duration, format and price of the session.

Unless otherwise stated:

payment is due when the booking is made;
learners should attend at the agreed time;
lateness may reduce the amount of teaching time available;
rescheduling is subject to availability; and
cancellations should be made as early as reasonably possible.

Student Cancellations

Where a tutoring session is cancelled at least 24 hours before its scheduled start time, we may provide a refund, account credit or rescheduled session in accordance with our Refund and Cancellation Policy.

Where cancellation occurs less than 24 hours before the scheduled start time, or where the learner does not attend, the session may be treated as having been used.

We understand that unexpected circumstances can occur. Where appropriate, we may consider exceptional circumstances on a case-by-case basis.

Nothing in this section overrides any statutory rights that apply to the booking.

Cancellations by Voltage Goblin

If we need to cancel a paid session, we will normally try to offer an alternative date or time.

If a suitable alternative cannot reasonably be arranged, we may provide a refund or account credit for the affected session.

11. Acceptable Use

We want Voltage Goblin to remain a safe, respectful and enjoyable environment.

When using our services, you agree not to:

use the services for unlawful purposes;
interfere with the operation or security of our platforms;
attempt to obtain unauthorised access to accounts, systems or information;
introduce viruses, malware or other harmful code;
harass, threaten, bully or abuse another person;
impersonate another person or organisation;
exploit children or vulnerable users;
misuse educational, gaming, membership or booking systems;
circumvent security or access controls;
scrape or systematically extract information without permission;
distribute unlawful or harmful content;
infringe another person's intellectual property or privacy rights; or
use Voltage Goblin content for unauthorised commercial purposes.

We may take reasonable and proportionate action if we believe these rules have been breached.

12. Community Conduct

Where Voltage Goblin provides community features, messaging, multiplayer interactions or other ways for users to communicate, we expect everyone to treat others with respect.

Content or behaviour involving harassment, threats, discrimination, exploitation, sexual content involving minors, fraudulent activity, or other unlawful or seriously harmful conduct is not permitted.

We may remove content or restrict access where reasonably necessary to protect users or the integrity of our services.

Serious safety concerns may be reported to the appropriate authorities where required or permitted by law.

13. Intellectual Property

Unless otherwise stated, the Voltage Goblin name, branding, logos, characters, graphics, artwork, designs, software, games, educational materials, written content, videos and other original platform content belong to Voltage Goblin or are used with appropriate permission.

Your use of our services does not transfer ownership of this intellectual property to you.

We provide you with a limited, personal, non-exclusive and non-transferable right to use our services and content for their intended purpose.

Without appropriate permission, you must not commercially:

reproduce;
distribute;
modify;
sell;
license;
publish; or
exploit

our protected content.

Nothing in this section prevents any use that is permitted by applicable law.

14. User-Submitted Content

Some services may allow users to submit messages, feedback, comments, files, work, images or other material.

You remain responsible for material that you submit.

You must ensure that you have the necessary rights to provide the material and that it does not unlawfully infringe another person's rights.

Where necessary to provide the relevant service, you give Voltage Goblin permission to store, display, reproduce and technically process your submitted material for purposes connected with operating and providing that service.

We do not claim ownership of your original work simply because you submit it through a Voltage Goblin service.

15. Feedback and Suggestions

We welcome feedback and ideas about Voltage Goblin.

If you voluntarily provide general feedback, suggestions or ideas relating to our platforms or services, we may use them to improve or develop Voltage Goblin.

This section does not apply to confidential information or intellectual property supplied under a separate written agreement.

16. Third-Party Services and Links

Our websites may contain links to, or integrations with, services operated by other organisations.

These third-party services may operate under their own terms, conditions and privacy policies.

We encourage users to review the relevant terms before using a third-party service.

Voltage Goblin is not responsible for independent third-party websites or services except where responsibility cannot legally be excluded.

17. Service Updates and Availability

We want our services to remain reliable, but digital platforms occasionally require maintenance, security work, updates and improvements.

We may temporarily update, restrict or suspend parts of a service where reasonably necessary for purposes such as:

maintenance;
security;
correcting technical problems;
improving features;
preventing abuse;
legal or regulatory compliance; or
developing the service.

We cannot guarantee that every service or feature will always be available without interruption.

Where a material change affects an existing paid service, we will handle that change in accordance with the relevant agreement and applicable consumer law.

18. Suspension and Termination

We may restrict, suspend or terminate access to a service where we reasonably believe that:

these Terms have been seriously or repeatedly breached;
fraudulent or unlawful activity has occurred;
another user may be at risk;
the security of our systems may be compromised;
a legally enforceable payment remains outstanding; or
we are required to take action by law.

Where appropriate, we will try to give reasonable notice or provide an opportunity to resolve the issue.

Immediate action may be taken where reasonably necessary for safety, security, fraud prevention or legal compliance.

19. Refunds and Cancellations

Refunds, booking cancellations, subscription cancellations and related requests are governed by our separate Refund and Cancellation Policy, together with any statutory rights that apply to the relevant transaction.

Where our Refund and Cancellation Policy conflicts with a consumer right that cannot legally be excluded or limited, the mandatory consumer right will apply.

20. Privacy and Cookies

We take the handling of personal information seriously.

Information about how we collect, use, store and otherwise process personal data is provided in our Privacy Policy.

Information about cookies and similar technologies is provided through our Cookie Policy or cookie notice.

Where third-party providers process information in connection with payments or other integrated services, their own privacy terms may also apply.

21. Disclaimer

We aim to provide useful, reliable and well-designed services, but no digital platform can be guaranteed to operate without interruption or occasional error.

To the extent permitted by law, we do not guarantee that:

every service will always be available;
every feature will remain permanently unchanged;
our services will be compatible with every device or system;
every technical issue can be prevented; or
educational or gaming services will produce a particular result.

Nothing in these Terms excludes any warranty, guarantee or other right that cannot legally be excluded.

22. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms limits any mandatory consumer rights available under Dutch or other applicable law.

To the extent permitted by law, Voltage Goblin will not be responsible for losses that were not reasonably foreseeable when the relevant agreement was entered into or which result from circumstances outside our reasonable control.

Different rules may apply where a service is used for business rather than consumer purposes.

23. Events Outside Our Reasonable Control

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, provided that this does not affect rights that cannot legally be excluded.

Such circumstances may include significant internet or infrastructure failures, major third-party service outages, natural disasters, government action or similar events beyond our reasonable control.

Where such an event materially affects a paid service, we will take reasonable steps to minimise disruption and communicate with affected users where appropriate.

24. Changes to These Terms

We may update these Terms where reasonably necessary, including because of:

changes to our services;
new features or products;
changes in law or regulation;
security requirements; or
reasonable operational changes.

The latest version will be published on our website and will display its effective or last-updated date.

Where a material change affects an existing paid service or significantly changes a user's contractual rights, we will provide additional notice where required by law.

Mandatory consumer rights will not be removed by changes to these Terms.

25. Complaints and Support

If something goes wrong, we would like the opportunity to help resolve it.

For questions, complaints or support requests, please contact:

Email: info@voltagegoblin.com

Where the matter relates to an account, booking or transaction, please provide enough information for us to identify the relevant service.

We will aim to deal with enquiries fairly and within a reasonable period.

Nothing in this section prevents a consumer from using any complaint, enforcement or dispute-resolution process available under applicable law.

26. Governing Law

These Terms are governed by the laws of the Netherlands.

If you are a consumer living elsewhere, you may also benefit from mandatory consumer protections that apply in the country where you normally live.

Nothing in these Terms removes any right that a consumer has to bring a claim before a court that has jurisdiction under applicable law.

27. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

28. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have permanently waived the right to enforce that provision.

29. Contact Us

If you have any questions about these Terms or about Voltage Goblin, please contact us at:

Voltage Goblin
Email: info@voltagegoblin.com
Website: voltagegoblin.com

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