Privacy Policy
Effective Date: 10 August 2026
Last Updated: 10 August 2026
Voltage Goblin respects your privacy and aims to be clear about how personal information is collected, used and protected.
This Privacy Policy explains how personal data is handled when you visit or use Voltage Goblin websites, platforms and services, including the main Voltage Goblin website, Voltage Goblin Education and Voltage Goblin Gaming.
It applies to website visitors, members, learners, parents or guardians, players, customers, purchasers, subscribers and other people who interact with Voltage Goblin.
1. Who Is Responsible for Your Personal Data?
For the purposes of applicable data protection law, the data controller is:
Voltage Goblin, operated by Simon Jansen
Country: Netherlands
Email: info@voltagegoblin.com
The data controller determines why and how personal information is processed.
Voltage Goblin uses Wix to host and operate parts of its digital ecosystem. Wix and other service providers may process personal data on our behalf where necessary to provide their services.
2. The Information We May Collect
The personal information we collect depends on how you interact with Voltage Goblin.
Information You Provide to Us
This may include:
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your name;
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email address;
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contact information;
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information submitted through contact forms;
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account or membership information;
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booking information;
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subscription information;
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communications with us;
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comments, feedback or support requests;
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game-related account or profile information;
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information submitted when participating in community features; and
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any other information you voluntarily provide.
Education and Tutoring Information
Where you use Voltage Goblin Education or tutoring services, we may collect information reasonably required to understand and provide the educational service.
This may include:
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the learner's name;
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age or age range where relevant;
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parent or guardian details where appropriate;
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subject or course information;
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educational level;
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learning goals;
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areas in which support has been requested;
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booking information;
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lesson-related notes; and
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communications relating to the educational service.
We aim to collect only the information reasonably necessary to provide the relevant educational service.
Please avoid providing sensitive personal information unless it is genuinely relevant to the service being requested.
If information concerning health, disability or another sensitive matter becomes necessary for us to provide appropriate support, we will handle it with additional care and in accordance with applicable data protection law.
Purchase and Transaction Information
Where you purchase a product, subscription, membership or service, we may process information such as:
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your name;
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email address;
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billing information;
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order or booking reference;
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product or service purchased;
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transaction amount;
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payment status; and
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transaction history.
Payments may be processed by Wix-supported payment providers or other authorised payment providers.
Payment providers may process payment-card or banking information directly. Voltage Goblin does not need to receive complete payment-card details where those details are handled directly by the payment provider.
Technical and Usage Information
When you use our websites or digital services, certain technical information may be collected automatically.
Depending on the service and your cookie preferences, this may include:
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IP address;
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browser type;
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device type;
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operating system;
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pages visited;
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date and time of visits;
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referring pages;
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interactions with the website;
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technical error information;
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cookie identifiers; and
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similar technical information.
Further information is provided in our Cookie Policy.
3. Why We Use Personal Information
We may use personal information to:
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provide and operate our websites and services;
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create and manage accounts;
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provide tutoring and educational services;
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manage bookings and lessons;
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process purchases and subscriptions;
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provide games and digital content;
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respond to enquiries and support requests;
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communicate important information about a service;
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maintain security and prevent abuse;
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investigate technical problems;
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prevent or investigate fraud;
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administer our websites and platforms;
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improve our services;
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understand how our websites are used;
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maintain appropriate records;
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comply with legal obligations; and
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send marketing communications where we have an appropriate legal basis to do so.
We will not use personal information for a materially different purpose without considering whether further information or consent is required.
4. Our Legal Bases for Processing
Under the GDPR, personal information must be processed on an appropriate legal basis.
Depending on the circumstances, Voltage Goblin may rely on the following bases.
Performance of a Contract
We may process information where it is necessary to provide a service you have requested or purchased.
Examples include:
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managing a tutoring booking;
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maintaining a membership;
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providing a subscription;
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providing purchased digital content;
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managing a user account; and
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responding to matters directly connected with a service.
Legal Obligations
We may process or retain information where necessary to comply with applicable laws, regulatory requirements, accounting obligations, consumer obligations or lawful requests from competent authorities.
Legitimate Interests
We may process personal information where reasonably necessary for legitimate operational interests, provided that those interests do not override your rights and freedoms.
This may include:
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maintaining the security of our platforms;
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preventing fraud and misuse;
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operating and improving our services;
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responding to general enquiries;
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maintaining appropriate administrative records; and
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protecting our legal rights.
Consent
Where consent is required, we will ask for it before carrying out the relevant processing.
Consent may be used for purposes such as:
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certain cookies and tracking technologies;
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optional marketing communications;
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optional features; and
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other processing where consent is the appropriate legal basis.
Where processing is based on consent, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing that took place before consent was withdrawn.
5. Children and Young People
Because education is an important part of Voltage Goblin, some of our services may be used by children or young people.
We take the handling of children's personal information seriously and aim to collect only information that is reasonably necessary for the relevant service.
Where parental or guardian involvement is required, we may request appropriate parent or guardian information or consent.
Where we rely specifically on consent as the legal basis for processing personal information relating to a person under the applicable age of consent, we will seek the consent or authorisation of a parent or legal guardian where required by law.
Parents or guardians who have questions about information relating to a child may contact us at:
6. How We Share Personal Information
We do not disclose personal information unnecessarily.
Personal information may be shared with service providers where reasonably necessary to operate Voltage Goblin.
These may include providers of:
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website hosting and infrastructure;
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Wix services;
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payment processing;
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email and communications;
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analytics;
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website security;
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customer or member management;
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booking services;
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technical support; and
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other services used to operate our websites.
These providers may process personal information only in accordance with their contractual or legal responsibilities.
We may also disclose information where reasonably necessary:
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to comply with law;
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to respond to a lawful request from an authority;
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to prevent or investigate fraud or security incidents;
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to protect the rights or safety of users; or
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to establish, exercise or defend legal claims.
We do not sell personal information for monetary compensation.
7. Wix
Voltage Goblin uses Wix to operate parts of its websites and online services.
As the site operator, Voltage Goblin determines the purposes for which visitor and customer information is collected.
Wix may process information on our behalf in connection with hosting, website functionality, accounts, bookings, payments, analytics and other Wix services that we choose to use.
Wix maintains its own privacy and data-processing terms governing the way it processes information.
8. International Data Transfers
Some of the technology and service providers used to operate Voltage Goblin may process or store information outside the Netherlands or European Economic Area.
Where personal information is transferred internationally and data protection law requires safeguards, we expect the relevant transfer to be protected through an appropriate legal mechanism.
This may include:
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an adequacy decision recognised by the European Commission;
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approved Standard Contractual Clauses; or
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another lawful transfer mechanism.
Further information about transfers involving a particular service provider may be available in that provider's privacy documentation.
9. How Long We Keep Personal Information
We do not intend to retain personal information longer than reasonably necessary.
The appropriate retention period depends on:
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why the information was collected;
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whether an account or service remains active;
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contractual requirements;
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legal or accounting obligations;
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security requirements;
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dispute or complaint handling; and
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whether the information is required to establish or defend legal claims.
Where information is no longer reasonably required, we will delete, anonymise or otherwise dispose of it where appropriate.
Some transaction, accounting or contractual records may need to be retained for longer periods where required by law.
10. Security
We take reasonable technical and organisational measures intended to protect personal information against unauthorised access, accidental loss, alteration, disclosure or misuse.
These measures may include appropriate access controls, authentication, platform security, secure service providers and other safeguards appropriate to the nature of the information being processed.
No internet-based service can guarantee absolute security, but we aim to take reasonable measures appropriate to the risks involved.
11. Cookies and Similar Technologies
Voltage Goblin uses cookies and similar technologies.
Some cookies are necessary for the operation and security of our websites. Other cookies may be used for functional features, analytics or marketing where appropriate.
Where consent is required, non-essential cookies or similar technologies will only be used after the required consent has been obtained.
More information is available in our Cookie Policy and through the cookie-preference controls available on our website.
12. Marketing Communications
Where we send optional marketing communications, we will only do so where we have an appropriate legal basis.
You may unsubscribe from optional marketing communications at any time by using the unsubscribe method provided in the communication or by contacting:
Service communications that are necessary to operate an account, booking, subscription or transaction are not considered optional marketing communications.
13. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
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ask whether we process personal information about you;
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request access to your personal information;
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request correction of inaccurate or incomplete information;
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request deletion of personal information;
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request restriction of processing;
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object to certain processing;
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request data portability where applicable;
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withdraw consent where processing is based on consent; and
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lodge a complaint with a competent data protection authority.
These rights are subject to the conditions and exceptions provided by applicable law.
To exercise a privacy right, please contact:
We may need to verify your identity before fulfilling certain requests.
14. Complaints
If you have concerns about how Voltage Goblin handles your personal information, we encourage you to contact us first so that we have the opportunity to investigate.
You also have the right, where applicable, to submit a complaint to the Autoriteit Persoonsgegevens, the Dutch data protection supervisory authority.
15. Third-Party Websites and Services
Voltage Goblin may contain links to websites, videos, social networks or services operated by third parties.
Those services are responsible for their own privacy practices.
We encourage you to review the privacy information provided by third-party services before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy where reasonably necessary to reflect changes in:
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our services;
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the personal information we collect;
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the technology we use;
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our service providers; or
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applicable legal requirements.
The current version will display its effective and last-updated dates.
Where a change materially affects how personal information is used, we will provide additional notice where appropriate or legally required.
17. Contact Us
If you have any questions about this Privacy Policy, how your personal information is handled, or your data protection rights, please contact:
Voltage Goblin
Operated by: Simon Jansen
Country: Netherlands
Email: info@voltagegoblin.com
Your Data. Your Privacy. Our Priority.